Responsible Gaming at Jetween

01 What Is Responsible Gaming

Responsible gaming means playing on Jetween in a way that stays fun, stays affordable, and stays within your control. It means treating gaming as entertainment — not as a way to make money, solve financial problems, or escape from stress.

At Jetween, we believe that the vast majority of players enjoy our platform without any issues. But we also know that for a small number of people, gaming can become a problem. That's why responsible gaming is not just a page on our website — it's built into how Jetween operates at every level.

Every player who registers on Jetween gets access to the same set of responsible gaming tools, regardless of how much they deposit or how long they've been a member. These tools are free, easy to use, and available 24 hours a day. We don't make it difficult to set limits or take a break — we make it as easy as possible, because that's the right thing to do.

02 Warning Signs to Watch For

Problem gambling doesn't always look obvious from the outside — and it can be hard to recognise in yourself. Here are some of the most common warning signs that gaming may be becoming a problem:

• Spending more money on gaming than you planned or can afford
• Chasing losses — continuing to play in an attempt to win back money you've lost
• Lying to family or friends about how much time or money you spend on gaming
• Feeling anxious, irritable, or restless when you're not playing
• Neglecting work, studies, family, or other responsibilities because of gaming
• Borrowing money or selling possessions to fund gaming
• Using gaming as a way to escape problems, stress, or negative emotions
• Feeling unable to stop even when you want to

If any of these sound familiar, it doesn't mean you have a serious problem — but it does mean it's worth taking a step back. Use one of Jetween's responsible gaming tools to give yourself some space, or reach out to our support team for a confidential conversation.

03 Our Tools in Detail

Here is a more detailed breakdown of each responsible gaming tool available on Jetween and how each one works in practice:

Deposit Limits
You can set a maximum deposit amount per day, per week, or per month. Once you hit your limit, Jetween will block any further deposits until the period resets. If you want to lower your limit, the change takes effect immediately. If you want to raise it, there is a mandatory 24-hour waiting period — this is intentional, to give you time to reconsider.

Loss Limits
Similar to deposit limits, you can set a cap on how much you are willing to lose in a given period. Once your loss limit is reached, your account is automatically restricted from further play until the period resets. This is one of the most effective tools for keeping gaming within a budget.

Session Time Limits
Set a maximum session length — for example, 1 hour or 2 hours. When your session reaches that limit, Jetween will log you out automatically. You can also enable a pop-up reminder at regular intervals (every 30 minutes, for example) showing your session duration and net result.

Cool-Off Periods
A cool-off period temporarily suspends your gaming access for a set duration: 24 hours, 7 days, or 30 days. During a cool-off, you cannot place bets or make deposits, but you can still log in to withdraw your balance. Cool-off periods cannot be cancelled once activated.

Self-Exclusion
Self-exclusion is a longer-term measure for players who feel they need a significant break. Minimum exclusion period is 6 months. During self-exclusion, your account is fully suspended, you cannot register a new account, and Jetween will suppress any marketing communications to you. To activate self-exclusion, contact our support team directly.

Reality Checks
Reality check notifications appear on screen at intervals you choose — every 30, 60, or 90 minutes. Each notification shows how long you've been playing and your net win/loss for the session. You can choose to continue playing or end your session from the notification itself.

04 Underage Protection

Jetween is strictly for adults aged 18 and over. We take underage access extremely seriously and have multiple layers of protection in place to prevent minors from registering or playing on the platform.

• Age verification at registration — all players must confirm they are 18 or older when creating an account.
• KYC document checks — Jetween may request identity documents at any time to verify age. Accounts that cannot be verified will be suspended.
• Parental controls — if you share a device with a minor, we strongly recommend using parental control software to block access to gaming websites.
• No underage marketing — Jetween does not direct any marketing communications toward individuals under 18.

If you believe a minor has accessed Jetween, contact us immediately at [email protected]. We will investigate and act without delay. Any account found to belong to a minor will be closed and all funds returned.

05 Self-Assessment Checklist

Take a moment to honestly answer the questions below. If you answer "yes" to two or more, it may be worth using one of Jetween's responsible gaming tools or speaking to our support team.

06 Getting Help

If you feel that gaming is becoming a problem for you or someone close to you, please reach out. You don't have to be in crisis to ask for help — talking to someone early is always better than waiting until things get worse.

Jetween's support team is available 24 hours a day, 7 days a week. Our team is trained to handle responsible gaming conversations with care and without judgment. Everything you share with us is treated confidentially.

• Live Chat: Available directly on the Jetween platform at all times
• Email: [email protected]
• Self-service tools: Available in your account settings under "Responsible Gaming"

If you need to speak to someone outside of Jetween, we encourage you to reach out to a qualified counsellor or mental health professional in your area. Taking that step is a sign of strength, not weakness.

07 Healthy Gaming Tips

Most Jetween players enjoy the platform without any issues. Here are some simple habits that help keep gaming fun and under control:

• Set a budget before you play — decide how much you're comfortable spending and stick to it. Treat it like the cost of entertainment, not an investment.
• Set a time limit — decide how long you'll play before you start. Use Jetween's session timer to enforce it automatically.
• Never chase losses — if you've hit your budget for the day, stop. Chasing losses almost always makes things worse.
• Don't play when you're stressed or upset — gaming is entertainment, not a coping mechanism. If you're having a rough day, it's better to step away.
• Take regular breaks — step away from the screen every hour. Use Jetween's reality check feature to remind yourself.
• Keep gaming in perspective — Jetween is one part of your life, not the whole of it. Make sure you're spending time on other things you enjoy too.
• Talk to someone you trust — if you're ever worried about your gaming, tell a friend or family member. Having someone who knows can make a real difference.

Responsible gaming is not about playing less — it's about playing smart. When you stay in control, gaming on Jetween stays exactly what it should be: a fun, exciting way to spend your time.